Booking & Cancellation Policy

1. Booking Process

  • All golf simulator bookings must be made through our website, in-store, or by phone.

  • Walk-ins are subject to availability and are not guaranteed.

  • Payment is required at the time of booking to secure your session.

2. Cancellation & Rescheduling

  • Cancellations must be made at least 24 hours before the scheduled booking to receive a full refund or reschedule.

  • Cancellations made within 24 hours of the booking time are non-refundable.

  • To cancel or reschedule a booking, contact us at shop@noosagolfco.com.au.

3. No-Show Policy

  • No-shows will be charged the full booking amount.

  • Late arrivals may result in reduced playing time without compensation.

4. Group Bookings & Private Events

  • Group bookings and private event reservations require advance notice and may be subject to a separate cancellation policy.

  • A deposit may be required for large bookings.

5. Technical Issues & Weather Conditions

  • In the event of technical issues with the simulator, we will provide an alternative booking or full refund.

  • Noosa Golf Co. is not responsible for cancellations due to personal weather preferences. However, in extreme weather conditions that prevent travel, we may offer a reschedule on a case-by-case basis.

For any booking-related inquiries, please contact us at shop@noosagolfco.com.au.